Customer care and efficient support are key elements of the LearnPad solution. Our team of educational specialists are employed to support LearnPad’s implementation in schools and offer guidance on curriculum alignment and integration. LearnPad also has a dedicated team of full-time support staff who offer day-to-day technical support free of charge and who work with schools to ensure they are using LearnPad effectively. In addition, LearnPad provides online user guides, use cases and supporting documentation to help schools understand best practice use of the devices and how to integrate them into day-to-day classroom learning activities.
LearnPad understands the need to always be at the end of the phone when teachers need support and guidance. A dedicated support line at local call rates is available every weekday between 8 a.m. and 5 p.m.
SETUP AND TRAINING SERVICE
We are able to offer onsite and remote training. Remote training can be undertaken at a time between 08:30 and 17:00 and takes around one to two hours. This is best undertaken with the school computing lead or organisation IT coordinator/manager.
Onsite setup and training can be two or four hours and is normally undertaken during the working day. When onsite, one of our educational specialists can support you with:
– Unpacking all LearnPads
– Enrolling the devices into the ClassConnect Portal
– Configuring the devices to connect to the school Wi-Fi network and proxy server settings
– Set up teacher accounts on the ClassConnect Portal
– Prepare LearnPads with a default lesson
– Unpack and set up the charging unit and store all your LearnPads afterwards.
We are able to map your LearnPads to your network drives; this will need to be done before delivery is made, so if this is something you are interested in, then please mention this to our sales team when you make contact.
Please get in touch today for a quotation.